Privacy Policy

Last updated: [DATE]

Mando Plumbing (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and protect your personal information, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Mando Plumbing · ABN 75 669 528 385 · Phone 0426 470 721 · Servicing Sydney & surrounds.

What we collect

Contact details — your name, phone number, email and address, when you enquire, book a job, or request a quote.
Job information — details of the work you need, site access notes, and our records of work completed.
Payment information — processed securely through our payment provider; we don’t store full card details.
Website information — basic analytics (pages visited, device/browser) to help us improve the site.

How we collect it

Directly from you — by phone, email, our website forms or booking assistant, or in person on site. Our website and booking tools may use AI-assisted systems to help us respond to enquiries and schedule jobs; any information you provide through them is handled under this policy.

How we use it

To provide quotes and carry out the plumbing work you’ve requested;
To schedule jobs, send confirmations and reminders, and communicate with you;
To issue invoices and process payment;
To follow up after a job (including, with your consent, inviting you to leave a review);
To meet our legal and licensing obligations.

We do not sell your personal information.

Who we share it with

We may share limited information with trusted service providers who help us run the business — for example scheduling, invoicing, payment and customer-management tools — under confidentiality obligations and only as needed. Some providers may store data overseas; where they do, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. We may also disclose information where required or authorised by law.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and to destroy or de-identify it when it’s no longer needed.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you at any time — just contact us using the details above. You can also ask us to delete it, subject to any legal record-keeping obligations.

Cookies & analytics

Our website may use cookies and analytics to understand usage and improve the site. You can disable cookies in your browser settings.

Complaints

If you have a concern about how we’ve handled your information, please contact us first and we’ll work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Changes to this policy

We may update this policy from time to time; the current version will always be on this page.

Contact: Mando Plumbing — 0426 470 721 — [enquiry email].

This policy is a solid, business-specific starting point. We recommend a quick review by a legal professional before relying on it, but it is appropriate to publish.